Feedback and Complaints

We aim to provide efficient, friendly financial solutions that help our clients solve the problems they were facing. Our goal is to ensure our clients are happy and involved as needed throughout the entire loan process from application to final pay off.

Xceda Finance Limited is a registered Financial Services Provider (FSP3501) as defined in Financial Service Providers (Registration and Dispute Resolution) Act 2008.

 

If you have concern:

Occasionally things may not go according to plan and if this happens, we want and need to know about it so we can resolve the issue in a timely manner. 

Please share your concern or complaint with us, and ideally how you would like it to be resolved. We will investigate and respond within 5 working days, but usually much sooner.

  1. For minor issues, in the first instance please call your nearest Xceda Finance that you have been dealing with or simply call us on 0800 11 22 74.
  2. If the matter is urgent or not minor, please contact, please contact Xceda Finance Limited’s head office directly:

     

    Phone: 07 306 0270 or 0800 657 800

    Email: help@xceda.co.nz

    Post: Attn: Disputes Resolution, Xceda Finance Limited, PO Box 497, Whakatane 3158

 

If you are not satisfied with the response from Xceda Finance

Xceda Finance is a member of The Insurance and Savings Ombudsman Scheme ("ISO Scheme").

The ISO Scheme is an approved external disputes resolution scheme pursuant to the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

You can contact ISO scheme directly using the details below.

Phone: 0800 888 202

Email: info@ifso.nz

Website: https://www.ifso.nz/

Talk to us today

Contact one of our friendly team members to get started!

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